Customer service

On this page, you will find all the information necessary to contact us, manage returns, or file complaints.

CONTACT

You can contact our Customer Service department through the following means:

  • Email: info@d12gourmet.com
  • Phone: (+34) 687 106 607
  • Telephone service hours: Monday to Friday, from 10:00 to 13:40
  • Postal address: Calle Castelar, 3. 30880 Águilas, Murcia, Spain

RETURNS AND RIGHT OF WITHDRAWAL

Access the Return Policy

COMPLAINTS

We have complaint forms available for consumers and users, in accordance with consumer protection regulations.

You can access the official complaint form template at the following link:

Official Complaint Form Template

The basic procedure is:

  1. Fill out the form and make three copies.

  2. Distribute the copies:

    • One copy for the business.

    • One copy for the customer.

    • One copy for the consumer agency (Consumer Service or Águilas City Council).

Sometimes it can be submitted in person or electronically depending on local regulations.

This procedure ensures that the complaint is registered and can be managed by the competent authorities.

SERVICE LANGUAGE

Our customer service is provided in Spanish.

For any further questions or inquiries, do not hesitate to contact us. We will be happy to assist you.

Contact form