Customer service

On this page you will find all the information you need to contact us, manage returns or file claims.

CONTACT

You can contact our Customer Service through the following means:

  • Email: info@d12gourmet.com
  • Telephone: (+34) 687 106 607
  • Telephone service hours: Monday to Friday, from 10:00 to 13:40
  • Postal address: Calle Castelar, 3. 30880 Águilas, Murcia, Spain

RETURNS AND RIGHT OF WITHDRAWAL

Access Returns Policy

CLAIMS

We have complaint forms available for consumers and users , in accordance with consumer protection regulations.

You can access the official complaint form template at the following link:

Official Complaint Form Template

The basic procedure is:

  1. Fill out the form and make three copies.

  2. Distribute the copies:

    • A copy for trade.

    • A copy for the client.

    • A copy for the consumer protection agency (Consumer Services or Águilas Town Hall).

Sometimes it can be delivered in person or electronically depending on local regulations.

This procedure ensures that the claim is registered and can be handled by the competent authorities.

LANGUAGE OF ATTENTION

Our customer service is provided in Spanish .

For any further questions or inquiries, please do not hesitate to contact us. We will be happy to assist you.

Contact form