Frequently Asked Questions
Before you dive into ordering, let's take a look at what you ask us most often: shipping, returns, gifts, and personalized packs. Everything explained quickly, clearly, and straight to the point… because at D’12 Gourmet we believe that answering questions can also have good vibes.
About D’12 Gourmet
WHAT IS D'12 GOURMET AND WHAT TYPE OF PRODUCTS DO YOU SELL?
D’12 Gourmet is a modern and edgy gourmet shop specializing in the world of appetizers and vermouth culture in Águilas (Murcia).
We select artisanal, modern, and hard-to-find products designed to turn any appetizer into a unique experience.
We work with several of the best producers in the Region of Murcia and nationwide, offering a curated selection of artisanal cheeses, Murcian "chato" pork sausages, premium canned goods, pickles, gourmet snacks, and high-quality oils.
If you are looking for different gourmet products to give as gifts or enjoy at home, you will find options here that you won't see in supermarkets.
DO YOU HAVE A PHYSICAL STORE?
Yes, we have a physical store in the coastal town of Águilas (Murcia). We have spent over 5 years creating a space where you can discover unique products, get expert advice, and assemble your personalized gourmet box on the spot.
WHY BUY FROM D'12 GOURMET?
Because we're not just another gourmet store. We're a modern store, with a rebellious touch, where we like to break away from classic gourmet stereotypes.
We select each product individually, prioritizing quality, origin, and flavor, backing local producers and brands with personality to offer you a different experience.
IS IT SAFE TO BUY FROM YOUR WEBSITE?
Yes, our online store has secure and protected payment systems. In addition, we handle every order with the utmost care to ensure a satisfactory shopping experience.
Gifts and personalization
HOW TO CREATE A CUSTOM GOURMET GIFT BOX?
Creating your personalized gourmet box is very easy:
- Choose the products you like most in our online store
- Add the “Special Gift Box” to your cart
- Select a personalized sleeve (birthday, thank you, celebrations, etc.)
We will take care of preparing a gift with attention to detail, ready to surprise.
ARE THE PRODUCTS READY FOR GIFTING?
Yes, all our gourmet boxes are prepared with careful presentation and a premium aesthetic. They are perfect for gifting without needing to do anything else.
CAN I ADD A PERSONALIZED MESSAGE?
Yes, you can include a personalized message for the gift recipient. Simply indicate this during the purchase process and we will include it in the box.
DO YOU HAVE READY-MADE GOURMET BASKETS?
Yes, we have a selection of gourmet packs already designed by us. These are balanced combinations of products that work perfectly as a gift or for enjoying at home.
They are ideal if you're looking for a gourmet box without the hassle.
DO YOU MAKE CUSTOM GOURMET GIFTS FOR COMPANIES?
Yes, we prepare gourmet boxes for companies, events and clients. We can customize both the content and the presentation.
If you need original and quality corporate gifts, contact us and we will help you create the best option.
Shipping & delivery
WHICH AREAS DO YOU SHIP TO?
We ship throughout peninsular Spain.
If you live in the Balearic Islands, Canary Islands, Ceuta, or Melilla, please contact us before purchasing so we can see how to get it to you.
International shipping: We ship to metropolitan France (excluding Corsica, islands, and DOM-TOM territories).
HOW MUCH DOES MY SHIPPING COST?
National shipping:
- Standard shipping: €6.90.
- FREE shipping: on orders over €80
International shipping:
- Metropolitan France: The cost is €20 (free on orders over €200).
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
The standard delivery time is 24 to 72 business hours, depending on the time of purchase and the delivery area from the processing date.
If you need your order to arrive on a specific date (birthday, event, etc.), please indicate it in the comments and we will do our best to ensure it arrives on time.
For international shipments, the approximate delivery time is 5 business days.
WHAT HAPPENS IF I DON'T PICK UP MY ORDER?
If the order is not collected and returns to our facilities:
- If it arrives in good condition: we will refund the cost of the products, but the shipping costs will be at your expense (even if they were free in the original order).
- If it arrives in poor condition: we will not be able to issue any refund due to food safety reasons.
Returns and refunds
CAN I RETURN A PRODUCT IF I AM NOT SATISFIED?
For food safety reasons, we do not accept returns of gourmet products unless they arrive damaged or in poor condition.
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Write to us with photos within 24 hours of receipt and we will resolve it for you quickly.
CAN I MODIFY OR CANCEL AN ORDER THAT HAS ALREADY BEEN PLACED?
Yes, provided it has not yet left our facilities. Otherwise, no modifications or cancellations will be possible.
Contact and Customer Support
HOW CAN I CONTACT YOU?
You can contact us quickly and easily:
- Web contact form
- Social media
We always respond and will be happy to help you choose the best vermouth, create your gourmet box, or answer any questions you may have.
Can't find your answer here?
Write to us and we'll sort it out over a vermouth.